Delivery & Returns
Here at Mastiff, we’re working around the clock to keep our online services ticking over smoothly, and our team is working tirelessly to ensure all customers orders are delivered.
Delivery
All Mastiff garments are shipped with DPD tracked delivery.
Ready-to-ship pieces dispatch within 2–4 business days of purchase.
Made-to-order pieces (such as outerwear) require 1–2 weeks for production before dispatch.
Once your order has been sent, you will receive a tracking number by email to follow your delivery.
Ireland: allow 2–4 business days after dispatch
Europe: allow 5–10 business days after dispatch
Most customers receive their orders sooner.
We only ship across Europe at the moment.
As soon as your order has been dispatched, you will receive an email confirmation containing your DPD tracking number. This allows you to follow your delivery in real time from our studio to your door.
Returns
We accept returns within 14 days of delivery on full-price Mastiff garments, provided they are in pristine condition — unworn, unwashed, and with all Mastiff tags and your District Pass certificate intact.
We cannot accept returns that show signs of wear, scent, alteration, or damage. Any item returned outside these conditions will be declined and sent back to you.
To request a return:
Email us at returns@mastiffdistrict.com within 14 days of receiving your order.
Once your request is approved, we will provide the return address and instructions by email.
You may arrange your own courier, or request a prepaid return label. If you choose a prepaid label, the cost will be deducted from your refund.
Refunds are issued once the garment has passed inspection. Please allow up to 10 business days for your bank or card provider to process the funds.
Exchanges are possible in certain cases, depending on availability. Because Mastiff garments are produced in extremely limited runs, we cannot guarantee the size or style you want will still be in stock.
If you wish to exchange an item, please email us within 14 days of delivery. If your preferred piece is available, we will arrange the exchange once your original garment has been returned and inspected.
Once your return has been approved and the garment passes inspection, your refund will be issued to your original payment method via Stripe.
Refunds are processed immediately on our side, but your bank or card provider may take up to 10 business days to credit the funds back to your account. Most customers see the refund appear sooner.