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Delivery & Returns
Here at Mastiff, we’re working around the clock to keep our online services ticking over smoothly, and our team is working tirelessly to ensure all customers orders are delivered.
═══ ✦ TRUSTED STYLE, REDEFINED ✦ ═══
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What’s your return policy?We accept returns within 14 days of delivery. Items must be in original condition—unworn, unwashed, with all tags attached.
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Can I exchange an item?Yes, you can request an exchange for a different size or color, depending on availability. Just email us with your request, and we’ll take care of the rest.
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How do I return an item?Email returns@mastiffwear.com with your order number and reason for return. We’ll send a return label and instructions.
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How long does it take to receive my refund?Refunds are issued to your original payment method within 3–5 business days after we receive and inspect the returned item.
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How can I track my order?Once your order is shipped, you’ll receive a tracking link. You can also log into your Mastiff account to check your order status at any time.
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How long does delivery take?Standard U.S. delivery: 3–5 business days Express shipping (optional at checkout): 1–2 business days
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Do you offer international shipping?Yes. Mastiff ships worldwide from our distribution centers. For international orders outside the U.S., shipping rates and delivery times vary by region.
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When will my order ship?Orders are typically processed within 1–2 business days. You’ll receive a confirmation email with tracking once your order is on its way.
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What’s your return policy?We accept returns within 14 days of delivery. Items must be in original condition—unworn, unwashed, with all tags attached.
-
Can I exchange an item?Yes, you can request an exchange for a different size or color, depending on availability. Just email us with your request, and we’ll take care of the rest.
-
How do I return an item?Email returns@mastiffwear.com with your order number and reason for return. We’ll send a return label and instructions.
-
How long does it take to receive my refund?Refunds are issued to your original payment method within 3–5 business days after we receive and inspect the returned item.
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How can I track my order?Once your order is shipped, you’ll receive a tracking link. You can also log into your Mastiff account to check your order status at any time.
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How long does delivery take?Standard U.S. delivery: 3–5 business days Express shipping (optional at checkout): 1–2 business days
-
Do you offer international shipping?Yes. Mastiff ships worldwide from our distribution centers. For international orders outside the U.S., shipping rates and delivery times vary by region.
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When will my order ship?Orders are typically processed within 1–2 business days. You’ll receive a confirmation email with tracking once your order is on its way.
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